Help Center

Getting help from the support chat

The round chat button in the lower right corner answers questions about File Approved. Ask how to send a file for approval, whether your client needs an account, or what Pro includes, and it answers from this Help Center and links the articles it used.

It only answers questions about File Approved. It won't write emails, give design advice or help with other software, and when the Help Center doesn't cover something it tells you so instead of guessing.

To reach a person, choose Or message support directly, or use the button the chat offers when it can't answer. Pick a topic, add a note and send. The conversation goes along with your message, so you don't have to repeat yourself, and if you're signed in we can see which account it came from.

The chat is on your dashboard, in Settings, on the sign-in page, in the Help Center and across the website. It stays out of the way while you work on a request and while your client reviews a file. Once your client has approved or asked for changes, it appears on their confirmation screen too, unless the review shows your own branding.