Help Center

Send notifications to more than one email

On the Pro plan you can send review notifications to up to 5 more email addresses, like a teammate, an assistant or a shared inbox.

This covers the emails about your review links: when a reviewer opens a link (if that setting is on), leaves comments, asks for changes, approves a file or asks for a copy of it.

To add an address: go to Settings, find Notifications, type the address under Notification emails and click Add email. We check that the address can receive email, then send it a confirmation link. It starts getting notifications once someone clicks Confirm in that email. The link works for 24 hours, and you can resend it from Settings.

Once at least one extra address is confirmed, you can untick your main email so notifications only go to the others. At least one address always stays ticked. Your main email still gets the newsletter, product updates, billing and account emails either way.

You can't add an address that already belongs to a File Approved account. Anyone who gets these emails can stop them with the link at the bottom of any notification. You'll see that address marked as removed, and it can't be added again.

If your Pro plan ends, notifications go back to your main email only. Your extra addresses stay saved and start working again if you upgrade.