Help Center

How do I log in or create an account?

File Approved has one sign in box that does both jobs. There is no separate signup form to find.

Go to the sign in page, enter your email address and a password, and click Continue.

If you already have an account, you are signed in and taken straight to your dashboard.

If you do not have an account yet, we create one for you and email you a confirmation link. Click that link to activate your account, then sign in. Your account is not active until you confirm your email address.

Did not get the confirmation email? Enter the same email and password again and you will see a Resend confirmation email button. Check your spam folder too, since a first message from a new sender often lands there.

If the email address is already registered but the password does not match, we say so and offer to email you a sign in link instead. We never send that link automatically, so a mistyped password will not fill your inbox. Use it if you have forgotten your password, or if you signed up before we moved to our new infrastructure and never set one. Passwords were not carried over in that move, so accounts from before it have no password until you set one in Settings.

If you originally signed up with Google or Microsoft, your account does not have a password at all. Enter your email and we will point you at the right button, then continue with the provider you used the first time.

Google and Microsoft are always available from the buttons at the top of the sign in page, and they skip the email confirmation step entirely. Every method signs you in to the same account when the email address matches.

Accounts that are created but never confirmed are removed automatically after seven days. If that happens, just sign up again with the same address.