What is in the email when someone leaves feedback

When a reviewer leaves feedback, File Approved emails you the comments themselves, so you can read them without opening the app.

Each comment shows who wrote it, which file it was about, and where it applies: a timestamp for video and audio, a page number for PDFs, or a marker for a pinned comment.

For video comments, the email also shows a still of the frame the comment is about, captured at that exact timestamp. Some email apps block images until you allow them, so if you see a blank space, choose to display images. The timestamp is always written out next to the comment either way.

Emails are batched. Comments left within a few minutes of each other arrive as one email rather than one per comment, so a reviewer working through a file does not fill your inbox. Approvals are the exception: an approval email goes out within about two minutes, without waiting to see if more comments follow.

If a round has more than 20 comments, the email shows the first 20 and tells you how many more there are.

When a reviewer approves a file, the email says so and carries the approval receipt as a PDF attachment. It is the same certificate you can download from the request page, with the same certificate ID.

On Pro, the approval email can carry the approved files too. Go to Settings, find Notifications and tick "Attach approved files to the approval email". It stays off until you turn it on. When the approved files add up to less than 20 MB, they arrive attached next to the receipt. At 20 MB or more, the email tells you the total and you download the files from the request page instead. A few file types can't be sent by email at all, including DWG, DXF and Revit files. Those are named in the email and stay in File Approved. Any extra notification addresses you have added get the files as well.

The "Approved by" line on the receipt shows what your reviewer filled in at the identity fields. If you asked for two fields, both appear, separated by a hyphen: "Mike V - 293009428" for a name and an order number. If you only asked for one and you sent the request by email, it shows their name followed by their email address.

The receipt records the person who actually approved, at the moment they approved. If several people open the same link, a later visitor does not change the name on a certificate that has already been issued.

Dates and times on the receipt are shown in your own time zone, the one your browser was set to when you created the request, so the copy in the email and the copy on the request page always match.