Help Center

How do I cancel my subscription?

You can cancel your subscription at any time from the Settings page.

1. Go to Settings from your dashboard.

2. Under the Billing section, click Manage Subscription.

3. Follow the prompts to cancel.

Your plan remains active until the end of the current billing period. After that, your account will revert to the Free plan. Your data and review history are preserved.

If a payment fails. When a renewal payment does not go through, your account moves to the Free plan until it is paid. Your newest open request keeps working, and the others are paused for reviewers, who see a screen saying the review is paused rather than an error. Approved requests and their certificates are not affected. A banner on your dashboard says which requests are paused, and Settings takes you straight to the billing portal to update your card. Once the payment goes through, everything reopens.